Balam – Restaurant Manager

Lead the restaurant. Develop the team. Drive the experience.

Join the leadership team at Balam, one of Whistler’s most popular restaurants, and take ownership of a fast-paced, high-volume dining experience.
We’re looking for an experienced Restaurant Manager who is passionate about hospitality, people and strong restaurant operations. You’ll lead from the floor while building the systems, standards and team culture that create consistently exceptional guest experiences. This is a role for someone who wants to make an impact on developing people, strengthening operations and helping drive the continued success of the restaurant.

Why Join Us?

Build your career while enjoying everything the Whistler lifestyle has to offer:

• $55,000-$62,000 annually + tips
• Cell Phone Allowance
• Extended Health Benefits, including prescription drugs, dental and vision coverage
• Life Insurance
• Employee Assistance Program (EAP)
• Education Allowance to support continued professional development
• Staff meal and non-alcoholic beverage while on shift
• 40% employee discount across Infinity Enterprises Group food & beverage locations
• Partner discounts on hotels, retail, car rentals, entertainment and more through CFIB

What You’ll Lead

• Lead day-to-day restaurant operations and maintain a strong presence on the floor
• Create consistently exceptional guest experiences and oversee service recovery
• Recruit, train, coach and develop a high-performing FOH team
• Build a positive culture focused on hospitality, teamwork and accountability
• Maintain and strengthen service standards, systems and operating procedures
• Oversee reservations, seating strategy, service flow and overall floor execution
• Drive strong communication and collaboration between FOH and BOH
• Manage scheduling, staffing and labour performance
• Support sales growth through strong service execution, product knowledge and guest engagement
• Monitor inventory, operating results and opportunities for improved performance
• Maintain Food Safe, Serving It Right, health, safety and Work Safe BC standards
• Work collaboratively with culinary and company leadership to continuously strengthen the restaurant
• The underlying management role already incorporates service execution, team coaching, sales support, labour management, inventory and financial review responsibilities.

What We’re Looking For

• 3+ years of progressive restaurant leadership experience
• Strong experience in a full-service, high-volume restaurant
• Proven ability to lead, coach and develop restaurant teams
• Strong understanding of service standards and guest experience
• Experience with labour management, scheduling and operational controls
• Comfortable working with restaurant performance and financial results
• Strong problem-solving and decision-making skills
• Organized, accountable and able to remain calm under pressure
• A hands-on leadership style and genuine passion for hospitality
• POS experience; Toast is an asset
• Reservation system experience; Tock is an asset
• Serving It Right and Food Safe certification, or ability to obtain upon hire

The existing management framework specifically emphasizes leadership, high-volume operations, conflict resolution, organization and exceptional hospitality.

The Opportunity

We’re looking for someone who wants more than simply managing a shift. This is an opportunity to take ownership, develop leaders and help shape the continued success of one of Whistler’s most popular restaurants.

Success means a strong and engaged team, consistently great service, controlled labour, smooth operations and guests who want to come back. If you’re an experienced restaurant leader who loves hospitality, developing people and building great operations, we’d love to meet you.
Ready for your next leadership opportunity in Whistler? Apply today and bring your experience, energy and passion for hospitality to Balam.