Balam – Floor Support

Start Dates: We are currently hiring for one immediate start.

Balam Restaurant is looking for a dedicated and enthusiastic Floor Support to deliver friendly, responsive service that ensures an exceptional dining experience for every guest, acting as a key link between customers, the service team, and kitchen staff.

Key Responsibilities:

• Warmly welcome guests, assist with inquiries, and support the team by refilling water, bussing tables, and maintaining cleanliness in dining areas.
• Ensure tables are sanitized, reset for new guests, and service stations are stocked with polished glassware, cutlery, and napkins.
• Assist with guest communication, phone inquiries, takeout orders, and coordinating with the Host team to streamline service flow.
• Act as a liaison between FOH and BOH, ensuring seamless communication, updates on service flow, and stock levels while supporting both teams as needed.
• Maintain an organized Expo line by pulling, organizing, and reviewing chits; checking dishes for modifications and standards; and stocking takeout materials.
• Support service operations by running plates, packing takeout orders, assisting with closing duties, and ensuring cleanliness in shared areas.

What We’re Looking For:

• Someone that has secured housing in Whistler as we do not provide staff housing for this role.
• Strong communication and guest service skills, proficient in English (written and verbal), with experience using multi-line phones, Point of Sale systems (Toast preferred), and TOCK. Physical ability to bend, lift up to 30 lbs, and work in fast paced environments.
• Thrives under pressure, attentive to detail, open to feedback, and excels in team settings within fast-paced, high-volume environments. Displays a proactive attitude, always ready to assist with any task.
• Serving It Right and Food safe Level 1 certifications are assets. Requires 1–3 years of experience in a full-service, high-volume restaurant setting.
• Work permit: Legally authorized to work in Canada.

Benefits:

• Pay: CA$18.25 per hour, historically averaging $8 per hour in tips throughout the year
• 40% discount in our other restaurants
• Learning and development opportunities
• Flexible schedule

If you’ve got that can-do attitude, thrive as part of a dynamic team, and rock stellar communication skills, this is your chance to shine!