Balam – Assistant Restaurant Manager

Lead the floor. Develop the team. Create memorable experiences.

Join the team at Balam, one of Whistler’s most popular restaurants, and take the next step in your hospitality leadership career.
We’re looking for an experienced, hands-on Assistant Restaurant Manager who loves hospitality, developing people and the energy of a busy restaurant floor. You’ll work closely with the General Manager to lead service, support the team and ensure every shift delivers exceptional and consistent guest experience.
This is a highly visible leadership role you’ll spend most of your time on the floor, leading alongside your team.

Why Join Us?

Work and live in one of Canada’s most iconic mountain communities while enjoying:

• $24-26/hour + tips
• Education Allowance to support continued professional development
• Staff meal and non-alcoholic beverage while on shift
• 40% employee discount across Infinity Enterprises Group food & beverage locations
• Partner discounts on hotels, retail, car rentals, entertainment and more through CFIB

What You’ll Do

• Lead daily restaurant operations and service
• Maintain a strong presence on the floor and support the team during busy periods
• Create memorable guest experiences and confidently handle service recovery
• Lead pre-shifts and reinforce service standards and product knowledge
• Coach, support and develop servers, bartenders, hosts and support staff
• Manage reservations, waitlists, seating flow and table turns
• Keep communication strong between FOH and BOH
• Support VIPs, large parties, special requests and events
• Monitor labour and make staffing adjustments based on business levels
• Support inventory counts and gain exposure to restaurant financial performance
• Maintain Food Safe, Serving It Right, health, safety and Work Safe BC standards
• Identify opportunities to continuously improve service and operational efficiency

The role combines hands-on floor leadership with responsibility for guest experience, service flow, reservations and developing a strong team.

What We’re Looking For

• 2–3+ years of restaurant or hospitality experience
• Experience in a full-service, high-volume restaurant environment
• Previous Supervisor, Lead Server or restaurant leadership experience
• A genuine passion for hospitality and creating great guest experiences
• Strong people leadership, coaching and communication skills
• Confidence managing a busy restaurant floor
• A positive, hands-on and solutions-focused approach
• Strong organization and the ability to remain calm under pressure
• POS experience; Toast is an asset
• Reservation system experience; Tock is an asset
• Serving It Right and Food Safe certification, or ability to obtain upon hire

The position calls for high-volume, full-service experience and demonstrated ability to lead teams and manage service execution. We’re looking for someone who wants to take the next step in restaurant leadership and make an impact at one of Whistler’s most popular restaurants.
You’ll have the opportunity to strengthen your skills in team leadership, guest experience, floor management, labour, inventory and restaurant financial performance while working closely with the General Manager and broader leadership team.

Success in this role means a confident team, smooth service, strong communication and guests who leave wanting to come back.
If you love the energy of a busy restaurant, enjoy developing people and are ready for more responsibility, we’d love to meet you. Ready to grow your hospitality career in Whistler? Apply today and bring your energy, leadership and passion for great service to Balam.